Covibe Coworking Space Pvt. Ltd. (hereinafter referred to as "Covibe", "we", "us", or "our") operates premium coworking facilities at Ameerpet and Kondapur, Hyderabad, Telangana, India. We provide flexible workspace solutions including private cabins, dedicated desks, managed offices, meeting rooms, and conference halls, accessible through our website www.covibe.in and on-site services.

This Privacy Policy describes how we collect, use, store, and protect the personal information you provide when you visit our website, contact us, book a workspace, or use any of our services. By using Covibe's services you agree to the terms described herein.

2.1 Personal Information

When you interact with Covibe — through our website, contact forms, phone calls, or in person — we may collect the following personally identifiable information (PII):

• Full name and designation
• Company or organisation name
• Email address and phone number
• Billing and payment details (credit/debit card, UPI, bank details)
• Mailing or registered address
• Government-issued identity documents (where required for KYC or agreement purposes)
• Nature of your workspace enquiry or booking

2.2 Technical Information

When you visit www.covibe.in, we automatically collect certain technical data including:

• IP address and browser type
• Device type and operating system
• Pages visited and duration of visit
• Referring URLs and navigation paths
• Cookies and similar tracking technologies

2.3 Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience, remember preferences, and analyse site traffic. Types include:

• Session cookies: deleted automatically when you close your browser
• Persistent cookies: remain on your device for a set period
• Third-party cookies: placed by analytics and advertising partners

You may disable cookies in your browser settings; however, certain website features may not function correctly without them. No personally identifiable information is stored in cookies placed directly by Covibe.

2.4 CCTV and Biometric Data

Our premises are monitored by CCTV surveillance for the safety and security of all members and staff. Access to our facilities may involve biometric verification. Such data is collected and retained in accordance with applicable Indian law and is used solely for security purposes.

Covibe uses the personal information it collects for the following purposes:

• Processing workspace bookings, enquiries, and membership agreements
• Communicating with you about bookings, invoices, and account details
• Sending promotional communications and updates about new offerings (with your consent)
• Improving our website, services, and overall customer experience
• Complying with applicable laws, regulations, and court orders
• Investigating complaints, disputes, or suspected breaches of our terms
• Maintaining the security of our premises and digital infrastructure
• Conducting internal analytics and business planning

We will not use your personal information for any purpose not described in this policy without first obtaining your explicit consent.

Covibe does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: Payment gateways, IT infrastructure, email services, and other vendors who assist us in delivering our services. These parties are bound by confidentiality obligations and may only process your data as instructed by Covibe.
• Legal obligations: When required by law, court order, government or regulatory authority, or where necessary to protect the rights and property of Covibe, its employees, or members.
• Business transfers: In the event of a merger, acquisition, or sale of Covibe's assets, your information may be transferred to the successor entity subject to equivalent privacy protections.
• With your consent: In any other circumstances with your prior explicit consent.

Covibe retains your personal information only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting, or reporting obligations.

On expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures.

Covibe implements industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction:

• Secure HTTPS transmission for all data submitted via our website
• Access controls limiting employee access to personal data on a need-to-know basis
• Regular security assessments of our digital systems
• Physical security including biometric access and CCTV at our premises

As a data principal under India's Digital Personal Data Protection Act, 2023, you have the following rights:

To exercise any of the above rights, please submit a written request to our Grievance Officer at the contact details provided in Section 9. We will respond within 30 business days.

8.1 How to Submit a Request

You or your organisation may request the deletion of your personal data by emailing team@covibe.in or calling +91 90637 56402. Your request must include sufficient information to verify your identity and specify the data to be deleted.

8.2 Verification

Upon receiving a deletion request, Covibe will verify the identity of the requesting party to ensure data security. We may request additional documentation where necessary.

8.3 Processing Time

If you have any complaints, concerns, or queries regarding this Privacy Policy or Covibe's data practices, please contact our Grievance Officer. We will acknowledge your grievance within 48 hours and endeavour to resolve it within 30 days of receipt.

Our website may contain links to third-party websites. Covibe is not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policy of every website you visit before providing any personal information.

Covibe's services are intended for individuals aged 18 years and above. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will delete it promptly. If you believe we have collected information from a minor, please contact us immediately at team@covibe.in.

Covibe reserves the right to update or modify this Privacy Policy at any time to reflect changes in law, our services, or our data practices. Any changes will be published on this page with a revised effective date. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the revised policy.

This Privacy Policy is governed by and construed in accordance with the laws of India, including:

• The Information Technology Act, 2000
• The IT (Reasonable Security Practices and Sensitive Personal Data) Rules, 2011
• The Digital Personal Data Protection Act, 2023

Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India.

By using www.covibe.in or any of Covibe's services, you expressly consent to the collection, storage, use, and disclosure of your personal information in accordance with this Privacy Policy, including but not limited to sharing your information as described herein.